While moonlighting as a contributor to Hotelchatter.com I posted about my disappointment in the Soho Grand, a once favorite hotel that I feel has gone downhill. I stayed at the hotel about a month ago because a great rate was available and when I checked in, was told I'd been upgraded. I didn't think much of it, as I travel all the time and occasionally get lucky. I was surprised, however, when I opened the door to my room and found myself in a massive space (by NYC standards) housing a huge, fluffy bed... especially considering I'd commented on how uncomfortable and flat the bed seemed the last time I was there. On the desk in the room sat a lovely fruit platter, bottles of Evian and personal note from the hotel GM welcoming me back to the property. All was in order, the room and bath pristine, atmosphere reminiscent of the hotel I used to love.
I have never met anyone who works for the Soho Grand and they shouldn't know me from any other guest. I surmised from this that I had been flagged as a result of the Hotelchatter posts and they were trying to make it up to me. On one hand, I appreciate the effort from the hotel. It's in their best interest to accomodate a guest who has had a mediocre (or worse) experience and the SG did a nice job - my stay last time around was decidedly better. I still wonder though, did the hotel expect something from me in return? I haven't decided. Optimistic by nature, I like to think that hoteliers are paying close attention to bloggers and the new medium of online consumer reporting in an effort to better their facilities and services. Maybe I am simply one of the lucky to have realized the fruits of my blogging labor?
What a drag it would be if the care that went into my stay last month was not taken the next time around. I'll have to return to the hotel to find out for sure, next time using an alias...